At Semdax (https://semdax.com/), we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines our shipping process, timelines, and charges.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on Sundays or public holidays.
During high order volume, processing may take slightly longer.
Once your order is shipped, you will receive a confirmation email with tracking details (if available).
2. Shipping Time
Estimated delivery time:
Metro cities: 3–7 business days
Other locations: 5–10 business days
Remote areas: may take longer depending on courier service
Delivery timelines are estimates and may vary due to external factors.
3. Shipping Charges
Shipping charges (if any) will be:
Displayed at checkout before payment, or
Offered as free shipping during promotional periods (if applicable)
Semdax reserves the right to modify shipping charges at any time.
4. Serviceable Locations
We currently ship across India.
If your location is not serviceable by our courier partners, we will inform you and process a full refund if payment has already been made.
5. Order Tracking
Once your order is shipped, tracking details will be:
Sent via email/SMS, or
Available in your account (if applicable)
Please allow up to 24–48 hours for tracking to become active.
6. Delivery Delays
Delivery may be delayed due to:
Weather conditions
Courier partner issues
Public holidays
High demand periods
Incorrect shipping address provided by customer
Semdax is not liable for delays caused by third-party logistics partners, but we will assist you in tracking your order.
7. Incorrect Address
Please ensure your shipping address is correct.
Orders shipped to incorrect addresses provided by the customer may not be eligible for reshipment or refund.
Address changes may not be possible after dispatch.
8. Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
